At Era Boutique, we want every piece to reach you in the condition and quality you expect.

1. Returns & Exchanges

Eligible items may be requested for return or exchange within 14 days of receiving your order.

To qualify, the item must be:

·       Unworn and unused

·       Unwashed

·       Free from perfume, makeup, stains, damage, or alterations

·       In its original condition

·       Returned with all original tags and packaging

Please contact Era Boutique through the Contact page on erauae.shop before returning an item. Returns sent without prior approval may not be accepted.

2. Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from the product you ordered, please contact us promptly.

Please provide your order number, a description of the issue, and clear photographs or videos where applicable. Once reviewed, we may offer an appropriate remedy such as repair, replacement, exchange, or refund depending on the circumstances and applicable law.

3. Exchanges

Eligible exchanges may be requested within the return period, subject to product availability.

Where an exchange is requested for personal reasons, such as a preferred size or style, applicable delivery or courier charges may be the customer's responsibility. If the exchange is required because of an Era Boutique error or a confirmed defect, we will arrange the appropriate solution.

4. Refunds

Once an approved returned item has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank, card issuer, or payment provider may require additional time before the amount appears in your account.

Original delivery charges, customs duties, and import charges are generally non-refundable unless the return resulted from an Era Boutique error, a defective product, or where otherwise required by applicable law.

5. Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required by applicable law, the following generally cannot be returned for change-of-mind reasons:

·       Items that have been worn, washed, damaged, altered, or used after delivery

·       Items without original tags or packaging

·       Personalized, altered, or specially customized items, where applicable

·       Items specifically identified as final sale, where applicable

6. Return Shipping

Please contact Customer Care before sending any item back. Our team will provide the appropriate return instructions.

Where a return results from an Era Boutique error, such as an incorrect, damaged, or defective item, we will arrange the appropriate return solution. For other approved returns or exchanges, return shipping charges may be the customer's responsibility.

7. Consumer Rights

Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable UAE law.

8. Contact Us

For returns, exchanges, refunds, or order assistance, please contact Era Boutique through the Contact page on erauae.shop.