Terms & Conditions

Last updated: September 01, 2026

Welcome to Era Boutique.

These Terms & Conditions govern your use of erauae.shop and purchases or other transactions made through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges & Refund Policy.

1. About Era Boutique

Era Boutique is a UAE-based fashion boutique offering Abayas and related fashion products through erauae.shop. Products, collections, sizes, and availability may change from time to time.

2. Website Use

You may use this website for lawful personal shopping and informational purposes. You must not:

·       Use the website for unlawful or fraudulent activity

·       Interfere with the security or operation of the website

·       Introduce viruses, malicious code, or harmful technologies

·       Copy or commercially exploit Era Boutique content without permission

·       Provide false or misleading information when placing an order

·       Attempt unauthorized purchases or access another customer's account

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, sizing information, prices, and other website information are accurate. Slight variations may occur due to screen settings, lighting, photography, fabric characteristics, and production differences.

Reasonable variations are not necessarily considered defects. Nothing in this section limits your rights where a product is defective, incorrectly supplied, or materially different from its description.

4. Product Availability

All orders are subject to product availability. Adding an item to your cart does not reserve it. If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate solution, which may include an alternative item or refund where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms & Conditions. An automated order confirmation acknowledges receipt of your order but does not prevent us from contacting you if there is an issue involving availability, payment authorization, incorrect pricing, delivery restrictions, suspected fraud, or an obvious technical error.

6. Prices

Prices are displayed in the currency shown on the website. Delivery charges and other applicable charges will be shown at checkout where applicable. International orders may be subject to customs duties, import taxes, or local charges.

7. Payment

Orders must be paid using one of the payment methods available at checkout. Payments are processed through authorized third-party providers and may also be subject to those providers' terms, eligibility requirements, and privacy policies.

8. Shipping & Delivery

Delivery arrangements, estimated timelines, responsibilities, delays, and international shipping conditions are explained in our Shipping & Delivery Policy. Customers are responsible for providing accurate delivery information.

9. Returns, Exchanges & Refunds

Returns, exchanges, refunds, defective products, and related conditions are governed by our Returns, Exchanges & Refund Policy. Nothing in these Terms is intended to exclude or restrict a consumer right that cannot legally be excluded under applicable UAE law.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate changes before dispatch, but we cannot guarantee that an order can be changed or cancelled once processing or delivery has started.

11. Intellectual Property

Unless otherwise stated, website content is owned by or licensed to Era Boutique, including branding, logos, product photography, videos, graphics, website design, written content, product descriptions, collection names, and creative materials.

You may view website content for personal use but may not reproduce, distribute, modify, publish, commercially use, or exploit it without prior written permission.

12. Reviews and Customer Content

If you voluntarily submit a review, testimonial, photograph, message, or other content for publication, you confirm that you have the right to provide it. We reserve the right not to publish or to remove content that is unlawful, abusive, misleading, offensive, or unrelated.

13. Promotions and Special Offers

Promotional offers, campaigns, or special arrangements may be subject to additional terms. Availability, duration, eligibility, and exclusions will be communicated with the relevant offer where applicable.

14. Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and activity conducted through your account. Please notify us promptly if you suspect unauthorized access.

15. Privacy and Personal Information

Our collection and processing of personal information is described in our Privacy Policy.

16. Third-Party Services and Links

Our website may contain integrations or links involving payment providers, social media platforms, delivery companies, analytics providers, advertising platforms, or messaging services. Third-party services operate according to their own terms and privacy practices.

17. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted access. The website may occasionally be unavailable because of maintenance, technical problems, service-provider interruptions, network outages, security requirements, or circumstances outside our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Era Boutique will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control. Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable UAE law.

19. Events Beyond Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances reasonably outside our control, including severe weather, transport disruption, courier interruption, customs delays, government action, system outages, emergencies, or similar events.

20. Electronic Communications

By placing an order or contacting us, you agree that we may contact you electronically regarding the transaction through email, SMS, telephone, or other contact methods you provide. Marketing communications are handled separately and subject to applicable consent and opt-out requirements.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in products, website functionality, business operations, or applicable legal requirements. The updated version will be posted on this page.

22. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute will be handled in accordance with applicable UAE law and through the competent authorities or courts having jurisdiction.

23. Contact Us

For questions about these Terms & Conditions or an order, please contact Era Boutique through the Contact page on erauae.shop.